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2mdc (Narcea Producciones Multimedia, S.L.) may, at its discretion, issue a refund within thirty (30) days of purchase date or download if there is a technical problem with a functionality fully covered by signdocx that cannot be resolved within five (5) business days of the customer request.
To receive a refund you must obtain an Affidavit of Software Destruction (ASD) after our Support Team have reviewed your case. To receive an ASD contact us via e-mail at firstname.lastname@example.org. Please provide complete order information with your request.
The completed Affidavit of Software Destruction must be received by 2mdc within thirty (30) days after purchase date or download.
You must also destroy all copies of signdocx from any computers owned or controlled by you where you have installed it. Once you have returned the Affidavit of Software Destruction to us, all licenses you may have to use signdocx will be immediately cancelled, and any further use of the software will be an infringement of copyrights as well as other intellectual property rights.
Upon receipt of a properly executed Affidavit of Software Destruction via email, we will provide a refund in the next three (3) business days by the same way the purchase was made, less extended transaction charges from PayPal, credit card or bank transfer, which will not be refunded.
2mdc reserves the right to disable any user account, product keys, vouchers and/or serial numbers issued for the refunded products.
After you complete and send the information form of our website, we will send you an email with our payment options. Once the payment has been cleared, you will receive an email with a direct link to signdocx to download a .zip package containing all library files and a license code to validate your copy.
If you have any problem with the buying process, please, email us so we can help you to sucessfully complete it.
You can login and download at any time your package and license from the "MySignDocx" section of this website. Future updates of the library will also be available at this section for download.
Every copy of signdocx is licensed to run under a specific domain (per Domain), server IP (per Server) or SaaS (for SaaS), upon start the library will check the domain name from which is being ran and it will validate your license. You can modify signdocx source code to meet your needs but redistribution of the library (source or binary code) is prohibited.
You may not use per Domain or per Server licenses for a SaaS or a PaaS service. Only a package with a valid SaaS license can be used in these environments.
If you misspelled the domain name or IP during the purchase process your signdocx copy will not run in your server. In this case you can contact us explaining what happened and giving us the correct data. We will create a new license code for you.